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Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Suggestions or Complaints

We operate an in-house complaint procedure as part of the NHS complaints system. Should you have any Dissatisfaction with our service, we would welcome the Chance to discuss this with you. All such complaints and queries should in the first instance be addressed to the Practice Manager.

Click here to download the NHS England leaflet on how to give feedback or make a complaint.

If any complaints cannot be resolved at practice level, you have the option to contact NHS England for further assistance-

NHS England, PO Box 16738, Redditch, B97 9PT Tel: 0300 311 22 33

Email: england.contactus@nhs.net

If you find this unsatisfactory, then please contact 

The Parliamentary and Health Service Ombudsman, Millbank Tower London SW1P 4QP Tel: 0345 015 4033

Website: www.ombudsman.org

Zero Tolerance Policy

A zero tolerance policy towards violent, threatening and abusive behaviour is now in place throughout the NHS.

The doctors, nurses and staff in this practice have the right to do their work in an environment free from violent, threatening or abusive behaviour and everything will be done to protect that right.

At no time will any such behaviour be tolerated in this practice. If you do not respect the rights of our staff we may choose to inform the police and make arrangements for you to be removed from our medical list.



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