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Reports & Surveys

The Limes Medical Centre - Patient Participation Group Report 2014/15

PPG Report 2014-2015

PPG Template 2014-2015

The Limes Medical Centre - Patient Satisfaction Survey 2013/14

To view the full report please CLICK HERE 

Waiting Times: Continuously notify patient of delays via the electronic message board and verbally at regular intervals.

Capacity: Consider increasing the number of same day appointments.

Access via telephone: Consider new telephone system which includes call positioning feature to notify patients.

Telephone Triage: Practice to employ an Advance Nurse Practitioner with better Knowledge to implement Telephone Triage and book same day Emergency appointment for the G.Ps.

Increase patient education: Continue to help reduce pressure on appointments, More patient education leaflets, Remind patients on consultation lengths.

Revise this in 12 months and engage & develop PRG

The Limes Medical Centre - Patient Satisfaction Survey 2012/13

This year's Patient Participation DES Report is purely made with the In house Patient satisfaction survey, due to the non availability of a Practice Manager there were no involvement from the Patient reference group which the practice deeply apologises for.

The survey questions were designed keeping in view the issues and concerns of the patients on daily basis so that Patient and readers can make informed decision.

We collected 100 responses to our survey. To view the full results please CLICK HERE 

Action plan for circulation to Patients & Staff:

Seeing Specific Doctor: A high percentage of patients expressed how important it is to be able to see the doctor of their choice. The practice will try to accommodate every patient, however at times this is not possible due to poplar demand so we plan to promote advance booking by providing information about it on our Jayex board. Practice leaflet, posters and our practice website.

Getting through on the phones: The Practice has recently introduced a new telephone system which has now moved to a local number. We were pleased with the positive feed back we received. The practice will ensure the phones lines are covered adequately to meet the demand required by patients accessing the surgery by phone, especially at high peak periods.

Waiting time to be seen: We had high percentage of patient falling in the category for over 15 to 30 minutes waiting time. The practice felt there was room for improvement; this will be discussed in our next practice meeting and we will ensure where possible consultation times are monitored and ensure to improve waiting times.

Waiting Times – continuously notify patient of delays via the electronic message board and verbally at regular intervals.

Capacity – consider increasing the number of same day appointments.

Telephone Triage – continue selective use of telephone triage (patient centred) at a reduced capacity to allow more face/face consultations, preferred by patients.

Increase patient education – continue to help reduce pressure on appointments, self help leaflets, Remind patients on consultation lengths.

Thank you to everyone who took part.

Practice Manager
Karan Madaan

The Limes Medical Centre - Patient Satisfaction Survey 2011/12

This year’s survey was run using an on-line survey facility which enabled patients to enter their responses directly. In addition we made survey forms available within the practice and with the help and time dedicated from the Patient reference group the survey was conducted by all the members attending the practice during surgery hours.

The survey questions were designed with the help of our patient reference group so that the questions were about issues that mattered to you the patients.

We collected 156 responses to our survey. To view the full results please CLICK HERE 

Action plan for circulation to Patients & Staff:

Seeing Specific Doctor: A high percentage of patients expressed how important it is to be able to see the doctor of their choice. The practice will try to accommodate every patient, however at times this is not possible due to poplar demand so we plan to promote advance booking by providing information about it on our Jayex board. Practice leaflet, posters and our practice website.

Getting through on the phones: The Practice has recently introduced a new telephone system which has now moved to a local number. We were pleased with the positive feed back we received. The practice will ensure the phones lines are covered adequately to meet the demand required by patients accessing the surgery by phone, especially at high peak periods.

Waiting time to be seen: We had high percentage of patient falling in the category for over 15 to 30 minutes waiting time. The practice felt there was room for improvement; this will be discussed in our next practice meeting and we will ensure where possible consultation times are monitored and ensure to improve waiting times.

Thank you to everyone who took part.

Yasmin Kapadia-Jones
Practice Manager

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